While we are committed to providing exchanges for damaged products, we cannot refund products that have been used or opened, or for change of mind.

For any issue or questions with your product, you can contact us at hello@goodrituals.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If your order is returned to us due to an incorrect shipping address being provided or the parcel not being collected within the carrier’s timeframe, we will issue a refund for the items purchased, less any return shipping and restocking fees.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@goodrituals.com.au.